When B2B marketers talk about sales enablement, what do they actually mean?
In order to answer that question, it’s helpful to look backward for some context. Traditionally, sales and marketing operated as separate departments. They worked toward different objectives, measured different results, and in the worst cases, suffered from antagonism and finger-pointing.
Much of that historical tension came from an old notion that somehow the two — marketing and sales — exist for different purposes. Nothing could be further from the truth.
In fact, sales enablement’s potential can only be fully realized when marketing and sales are properly aligned. And when they are aligned around a customer focus, sales enablement can be a powerful force in B2B inbound marketing.
Marketers broadly define sales enablement as, collectively, all the technological tools, content, and processes that enable sales teams to sell more effectively, more efficiently, and faster than they could without them.
Without sales enablement, your organization could be wasting time and budgets on marketing content that’s not as relevant or effective as it could be. Or you might make poor use of sales reps’ time if they have to educate top-of-funnel customers because you don’t have useful content. If you ignore sales enablement, you’ll almost certainly build up friction between marketing, sales, and service teams … and of course, your customers.
READ MORE: 4 Ways a Sales Enablement Strategy Helps Sales Teams Thrive
Websites, customer relationship management (CRM), sales engagement automation platforms, and content management software (CMS) are some of the tools that provide a structure for the work of sales teams, especially in B2B companies committed to inbound, where marketing content serves a vital role, enabling sales to help leads as they move along their buyer’s journey.
Websites, CMS, and sales CRM systems increase speed and efficiency by:
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Access to relevant, timely content assumes that content is created to meet the needs of the customer. A business that’s committed to sales enablement recognizes its sales experts’ value as customer experts. When sales and marketing teams are aligned, sales provides data-driven and experiential insights on customer questions, challenges, and concerns at points all along the buyer’s journey.
Armed with the right knowledge, marketing can create the right content to attract, engage, and delight throughout the sales process — by meeting leads’ needs and answering questions. Ongoing collaboration between sales and marketing helps ensure continuous improvement and updates to important content.
Because effective sales enablement requires full alignment of marketing, sales, and service departments around the needs of the customer, a critical step toward improvement is establishing a service-level agreement (SLA) between marketing and sales.
Your SLA clarifies teams’ roles, defines goals, and promotes shared accountability. HubSpot’s Sales Enablement Training can introduce you to the process of creating a customer-centric sales enablement strategy.
Ultimately, successful sales enablement culminates in fully aligned marketing, sales, and service teams that continually engage and delight at every touchpoint throughout the sales cycle — and even throughout the customer lifecycle, as sales shares insights that can improve your company’s offerings.
You can take a guided tour of the SLA development process with our free eBook. Just click on the link below to download your copy.
Topics: Inbound Sales, Sales Enablement
